Support
How can we help?
Answers to common questions, or write to us.
Getting started
Is ExpenseTio free?
Yes, ExpenseTio is free to start. You can use the app without an account, and creating an account to back up your data is free too.
Do I need an account?
No. You can download the app and start tracking immediately. An account is optional: create one when you want to back up your data, sync it across devices or attach receipts.
Which currencies can I use?
You choose your currency from a list when you set up the app, and you can change it later in Settings. Amounts are shown with the symbol before or after the number, the way that currency is written.
Offline and sync
Does it work without internet?
Yes. Entries, budgets and categories are saved on your phone first, so you can keep adding and editing without a connection.
When does my data sync?
If you have an account, your changes upload automatically when you sign in, when your connection comes back, when you reopen the app and shortly after you make a change. You can also tap "Sync now" in Settings.
What if I use the app without an account and lose my phone?
Data you add without an account exists only on that phone, so it cannot be recovered if the phone is lost, reset or replaced. Create a free account in the app to back it up.
Account and data
How do I back up my data?
Open Settings (or the reminder on the home screen) and choose "Create free account". Everything you have already entered is uploaded to the new account.
How do I export my data?
Go to Settings, then Export Data, pick the dates and what to include, and share the CSV file it creates.
How do I delete my data or my account?
With an account: Settings, Edit Profile, then delete your account; all of its data is permanently removed. Without an account: Settings, then "Delete data on this phone".
Security and privacy
Is my data safe?
Your data lives on your device. With an account it is backed up over an encrypted connection and only you can access it, including your receipts and photo, which are kept in private storage.
How does the biometric lock work?
Turn it on in Settings. The app then asks for Face ID, your fingerprint or your device passcode when it opens. Your biometric data never leaves your device.
Do you sell my data?
No. We do not sell your data and we do not show ads.